Exchange and Return of goodsaccording to the Law "On the protection of consumer rights"
In the "MTJ" online store, we strive to provide maximum customer satisfaction with the purchase. We understand that sometimes situations arise when a product meets expectations or its quality raises questions. For your convenience, we have clear conditions for returning and exchanging goods.
Return of good quality goods
If you found that the purchased product does not meet your expectations or you simply did not like it, you have the right to return it within 14 days from the moment of receipt. The main condition is that the product must be in an undamaged condition, without signs of use and in a complete package, preserving its commercial appearance. However, there are categories of products that unfortunately cannot be returned or exchanged due to property or hygiene standards:
The following product categories cannot be returned:
- perfume and cosmetic products
The list of goods that cannot be exchanged or returned is exhaustive.
The seller does not have the right to refuse to exchange or return a product not included in the list, if it meets all the requirements provided for in Art. 9 of the Law.
Process of returning good quality goods
To make a return, please follow the simple process:
- Send the goods by "Nova Poshta" or "Ukrposhta" to the address: Dniprovska naberezhna, 14A, 02095, Kyiv, Kyiv region, Ukraine
- After receiving the product and checking its condition, we will refund the amount paid for the product to your bank card within 5 working days.
Return of goods of inadequate quality
The process of returning goods of inadequate quality
If you have problems with a product of poor quality, please do the following:
- Contact us by phone +380660939015 or by writing a letter to the mail:
- Send the goods by "Nova Poshta" or "Ukrposhta" to the address: Dniprovska naberezhna, 14A, 02095, Kyiv, Kyiv region, Ukraine
Dniprovska naberezhna, 14A, 02095, Kyiv, Kyiv region, Ukraine